Paratransit / ADA

Door-to-door advance reservation service is provided throughout the county to those persons unable to access transit service because of a verifiable disability, environmental barrier, or distance from a route.

GOPASCO buses are designed to ensure persons with disabilities are provided equal access. Persons needing assistance may bring a Personal Care Attendant (PCA) and pay the applicable bus fare. When calling to arrange your paratransit trip, please inform the operator that a PCA will be traveling with you so that we may better accommodate you.

Paratransit services include:

• Americans with Disabilities Act (ADA) service
• Contract service
• Subscription service

Personal care attendants ride free on paratransit trips.

Paratransit rules:

• The pickup window is between 15 minutes prior to 15 minutes after your scheduled time
  • Please read our Missed Trips (No-Show) Policy
• Riders cannot change destination with the driver
  • Please coordinate changes with the reservation center only
• There is a limit of three standard sized shopping bags per person
• Seat belts must be used by all passengers

Depending on the program you may be enrolled in, paratransit fares range from $0 to $3.

• GOPASCO ADA Complaint Procedures (PDF) – Provides the procedures for filing an ADA Complaint
• ADA Complaint Process Policy (PDF) – Provides the ADA complaint process
• GOPASCO ADA Complaint Form (PDF) – Fill out this form to file an ADA Complaint

• GOPASCO Notice of Privacy Practices (PDF) – Provides the privacy notice
• HIPAA Policy (PDF) – Provides HIPAA policy
• Voluntary Contributions Policy (PDF) – Provides policy on voluntary contributions

Call the GOPASCO information line at (727) 834-3322 and a representative will determine your eligibility for subsidized rides. Eligibility is determined through an application process, which begins with the representative’s phone survey and may require you to complete a written application. You may also undergo an assessment to determine your ability to utilize transit service.

• Transportation Disadvantaged Service Plan (PDF)
• Transportation Disadvantaged (TD) Bus Pass Program (Sponsored Bus Pass) (PDF)
• Transporte Desventajas (TD) Programa de Pase de Autobús (Spanish PDF)
• Regional Mobility Needs (PDF)

Reduced-Fare ID Application (PDF)

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