Paratransit / ADA

DEMAND RESPONSE

Door-to-door advance reservation service is provided throughout the county to those persons unable to access transit service because of a verifiable disability, environmental barrier, or distance from a route.

GOPASCO buses are designed to ensure persons with disabilities are provided equal access. Persons needing assistance may bring a Personal Care Attendant (PCA) and pay the applicable bus fare. When calling to arrange your paratransit trip, please inform the operator that a PCA will be traveling with you so that we may better accommodate you.

ADVANCED REGISTRATION SERVICE

Reservations for paratransit are available:

Monday – Friday 5:30 a.m. – 8 p.m.
Saturday 7 a.m. – 4 p.m.
Call (727) 834-3322

PARATRANSIT SERVICE

Paratransit services include:

Americans with Disabilities Act (ADA) service
Contract service
Subscription service

Personal care attendants ride free on paratransit trips.

ON BOARD RULES

Paratransit rules:

The pickup window is between 15 minutes prior to 15 minutes after your scheduled time
- Please read our Missed Trips (No-Show) Policy
Riders cannot change destination with the driver
- Please coordinate changes with the reservation center only
There is a limit of three standard sized shopping bags per person
Seat belts must be used by all passengers

FARES

Depending on the program you may be enrolled in, paratransit fares range from $0 to $3.

ADA, OAA and CTD COMPLAINTS, POLICIES AND PROCEDURES

GOPASCO ADA Complaint Procedures (PDF) – Provides the procedures for filing an ADA Complaint
ADA Complaint Process Policy (PDF) – Provides the ADA complaint process
GOPASCO ADA Complaint Form (PDF) – Fill out this form to file an ADA Complaint

GOPASCO Notice of Privacy Practices (PDF) – Provides the privacy notice
HIPAA Policy (PDF) – Provides HIPAA policy
Voluntary Contributions Policy (PDF) – Provides policy on voluntary contributions

PARATRANSIT REGISTRATION

Call the GOPASCO information line at (727) 834-3322 and a representative will determine your eligibility for subsidized rides. Eligibility is determined through an application process, which begins with the representative’s phone survey and may require you to complete a written application. You may also undergo an assessment to determine your ability to utilize transit service.